Shipping / Delivery

Our Hair is made to order which is processed in our manufacturing factory then posted out to the customer via express postage once completed. We advise between 7 – 10 business days for processing & shipping. Tracking number will be provided upon postage.

 

Express Postage- 1-3 Business Days

Standard Shipping – 7-10 Business Days

International Shipping-  15-20 Business Days

 

Tracking Your Order

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout. If you would like any further information or help, please contact our friendly team at info@xshairextensions.com.au

 

Warranty

If you order before 2pm AEST we will send your parcel the same day. This is a strict cut off time as we need to complete all orders and get to the post office before they stop collecting parcels for the day.

When first ordering from XS Hair Extensions it may be difficult to colour match from your computer screen and we know you want your hair NOW. If you do order the wrong colour hair extensions and notify us within 7 days of delivery, a replacement will be provided after we have received, inspected and confirmed that the returned hair extensions were not opened.

If, however the hair packaging is opened then there will be no replacement or an option for a return as this is a hygiene risk. Human hair extensions are considered a hygienic product. We take matters of hygiene seriously and do not allow opened items to be returned for the safety of all our customers. This is a standard practise across the industry.

If XS Hair Extensions authorizes hair to be returned, all customers are responsible for their own return shipping costs and the postage costs of the replacement item. We recommend that you send your returned item with a tracking option, because XS Hair Extensions will not be responsible for lost returns. Furthermore, the replacement item will NOT be sent out until the returned item is received.

If you experience a quality issue with your XS Hair Extensions upon delivery you must bring it to our attention within 7 days from delivery.  A replacement will be provided after we have received, inspected and confirmed that the returned hair extensions are faulty.

Warraty will be voided If Xs Hair Extensions has been coloured or tampered with and we will not hold any responsibility. 

For Wholesale customers experiencing a quality issue with the hair extensions after application, you must bring it to our attention within 14 days from delivery, NOT from your clients application date. You will also need to provide details on all products used by your client to ascertain whether the correct aftercare was maintained. If your client has used incorrect products and damaged the hair through negligence, we will not be held liable for the replacement of the hair. If however, we confirm the item is faulty, we will offer a replacement set. We do not refund orders after the hair has been applied.

To return an item please place extensions in an Australia post satchel. Allow 1-6 business days for XS Hair Extensions to process and send out your new extensions once it arrives back to us. All customers must provide us with the tracking information.

You must contact us prior to sending your return, as this allows us to provide you with the quickest return address, track the item and we can process the replacement, so the return process is as quick as possible.

All XS Hair Extensions shipments include tracking with delivery confirmation, however if you have not received your order and the tracking information confirms that the item has been delivered to the correct address, please contact the postage service provider. We cannot be held accountable for the delivery provider’s error.

If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound. Alternatively, you can select ‘signature delivery’ at checkout which costs $2.95 and ensures your parcel will not be left unless it is signed for.